In April, the government will start sending out , launching a massive, yearlong effort to alter how 59 million people enrolled in the federal health insurance program are identified.
Historically, Medicare ID cards have been stamped with the Social Security numbers of members â currently, about 50 million seniors and 9 million people with serious disabilities. But thatâs been problematic: If a wallet or purse were stolen, a thief could use that information, along with an address or birthdate on a driverâs license, to steal someoneâs identity.
For years, phone scammers have preyed on older adults by requesting their Medicare numbers, giving various reasons for doing so. People who fall for these ruses have found bank accounts emptied, Social Security payments diverted or bills in their mailboxes for medical services or equipment never received.
The new cards address these concerns by removing each memberâs Social Security number and replacing it with a new, randomly generated 11-digit âMedicare numberâ (some capital letters are included). This will be used to verify eligibility for services and for billing purposes going forward.
Such a major change can involve bumps along the way, so there will be a transition period during which you can use either your new Medicare card or your old card at doctorsâ offices and hospitals. Both should work until Dec. 31, 2019.
If you forget your new card at home, your doctorâs staff should be able to look up your new Medicare number up at a secure computer site. Or, they can use information thatâs already on file during the transition period.
âWeâve had a few people contact us and ask âIf I donât have the new card at a doctorâs appointment, does that mean my provider wonât see me?ââ said Casey Schwartz, senior counsel for education and federal policy at the Medicare Rights Center. âThat shouldnât be an issue.â
Cards will be sent to people covered by Medicare on over a 12-month period ending in April 2019. Older adults in Alaska, California, Delaware, the District of Columbia, Hawaii, Oregon, Pennsylvania, Virginia and West Virginia will be the first to receive the mailings, between April and June, along with several U.S. territories â American Samoa, Guam and the Northern Mariana Islands.
The last wave of states will be Kentucky, Louisiana, Michigan, Mississippi, Missouri, Ohio and Tennessee, along with Puerto Rico and the Virgin Islands.
âIf your sister who lives in another state gets her card before you, donât fret,â the Federal Trade Commission explained in a . Since the cards are going out in waves, âyour card may arrive at a different time than hers.â
If you think Social Security might not have your current address, call 1-800-772-1213 or check your online Social Security account at , the FTC advised.
When you get your new Medicare card, donât throw your old one in the trash. Instead, put it through a shredder or âspend time cutting it up with a pair of scissorsâ to make sure the part showing your Social Security number is destroyed, said Amy Nofziger, a fraud expert for AARP.
Those numbers remain sought-after by scammers, and AARP and Senior Medicare Patrol groups tell of receiving fraud reports related to Medicare cards since last year.
In one scam, reported by , a caller purporting to represent Medicare or another government agency claims to need your bank account information so Medicare can arrange a direct deposit of funds into your account. The new Medicare cards are used as an excuse for the call.
In another, , scammers are threatening to cancel seniorsâ health insurance if they donât give out their current Medicare card numbers. âWeâre telling people, donât ever give someone this number â just hang up,â said Nancy Ketcham, elder rights specialist at the Elderbridge Agency on Aging, which serves 29 counties in northwestern Iowa.
A month ago, Alfonso Hernandez, 65, who lives in Moreno Valley, Calif., received a call from a man who told him, in Spanish, that Medicare was going to issue new cards and that he needed to verify some information, including Hernandezâs name, address and Social Security number.
âI said no, normally, I donât give my Social Security number to anyone,â Hernandez said. At that point, the caller put his âsupervisorâ on the phone, who said the government needed to make sure it had correct information. Caught off guard, Hernandez recited his Social Security number and, âas soon as I did that, they hung up.â
âImmediately, Iâm like âoh my God, what did I do,ââ said Hernandez, who quickly contacted credit agencies to have them put an alert on his account. âI just keep praying that nothing happens.â
Just last week, Californiaâs Senior Medicare Patrol program received a report of another scam detected in Riverside County: a caller claiming that before a senior can get a new Medicare card, he or she has to pay $5 to $50 for a new âtemporaryâ card, according to Sandy Morales, a case manager with the program.
Nofziger of AARP said a Medicare representative will never contact an older adult by phone or email about the new cards and will certainly ânever ask for money or personal information or threaten to cancel your health benefits.â The new Medicare cards are free and you donât need to do anything to receive one: Theyâre being sent automatically to everyone enrolled in the program. Donât give out any information to callers who contact you by phone, she advised.
If you suspect fraud, report it to the FTC , AARPâs fraud help line, 1-877-908-3360, or your .
If youâre among nearly 18 million seniors and people with serious disabilities who have coverage through a Medicare Advantage plan, keep the card that your plan issued you. Medicare Advantage plans are offered by private insurance companies, which have their own way of identifying members. Similarly, if you have prescription drug coverage through Medicare â another benefit offered through private insurance companies â keep your card for that plan as well.
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