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Morning Briefing

Summaries of health policy coverage from major news organizations

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Monday, Apr 13 2026

Full Issue

Hospitals Look To Chatbots To Serve Current Patients, Attract New Ones

Stat reports that some health systems are trying to find a way to reach the huge proportion of people turning to AI for health care questions. Also: ER workers weigh in on nine things "The Pitt" gets right.

Every day, more than 40 million people ask ChatGPT about health care, according to OpenAI. Theyre asking questions about diet, exercise, insurance and in some cases, serious symptoms that would typically get discussed on a 911 call or in a doctors office. (Palmer, 4/13)

More from the health care industry

Artificial intelligence has promised to make healthcare simpler, but wringing the kinks out of the emerging technology is testing clinicians trust. Nurses and physicians inside health systems are encountering obstacles as their organizations implement certain AI-backed applications. Health systems such as CommonSpirit Health and MedStar Health have ramped up AI oversight and increased communication among their clinicians to try to get ahead of any workforce disruptions. (Kacik, 4/10)

When Dr. Jennifer Casalettos kids started watching The Pitt last year, her 14-year-old son had a question: Which one are you? Im Doctor Robby, she told him, referencing the attending physician played by Noah Wyle who oversees the chaotic emergency room in the hit HBO TV drama. She said his jaw dropped: Thats what you do?? (Crouch, 4/13)

Marketing executive Mathew Evins lived with chronic back pain for eight agonizing years. He described it as "excruciating." By 2024, he had trouble just walking. He had exhausted non-invasive treatment, and his doctors agreed he needed surgery. His insurance company had other ideas: "They went back to my surgeon and said, 'Your patient needs another six weeks of physical therapy,'" Evins said. (Spencer, 4/12)

窪蹋勛圖厙 News: How To Make A High-Deductible Health Plan Work For You

An elementary school teacher chose a low-price health insurance plan but soon realized she wasnt clear about what it would mean for her familys finances. When enhanced federal subsidies expired at the end of 2025, a lot of people buying their own health insurance on the state and federal exchanges saw their expected monthly rates jump. To keep costs down, many switched to a high-deductible health plan. These plans offer lower monthly payments, but in exchange patients can face steep out-of-pocket costs when they need care. (Forti矇r, 4/13)

窪蹋勛圖厙 News: Rovner Recaps Medicaid Cuts' Impact On Hospitals And Fields Caller Questions On Affordability

窪蹋勛圖厙 News chief Washington correspondent Julie Rovner discussed Medicaid cuts on WAMUs 1A on April 7. She also discussed health care affordability on The Middle With Jeremy Hobson on April 3. (4/11)

In obituaries

Edna Foa, an Israeli American psychologist who pressed her field and her patients to more directly confront fear and anxiety, revolutionizing the treatment of post-traumatic stress disorder, died on March 24 at a hospital in Philadelphia. She was 88. Her death, from complications of pneumonia, was confirmed by her daughter Yael Foa. (Barry, 4/12)

This is part of the Morning Briefing, a summary of health policy coverage from major news organizations. Sign up for an email subscription.
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