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As the debate continues on what might happen if the government enacts a public health care option, Arizona's experience may serve as a touchstone. The state has offered small businesses a public option since 1985 - and it has gotten mixed reviews. This story comes from our partner
A number of insurers are replacing jargon with plain English. Aetna has published a book called "Navigating Your Health Benefits for Dummies." CIGNA employees are taught, for example, that they should use "doctor" instead of "provider" in communicating with the public.
Insurers sometimes make it difficult for consumers to understand and use their benefits. One U.S. senator has drafted legislation to hold insurers to higher standards, but the industry is already moving to make changes.
The idea of creating a government-run health care plan to compete with regular insurance companies has received mixed grades among economists. The debate is over whether the plan would eliminate waste in the system as advertised.
Employers are passing on more of the expense of rising health insurance costs to their workers through higher deductibles and co-payments, according to new survey.
New rules being debated by Congress could mean consumers couldn't be rejected because they have health problems and would include subsidies for lower-income people to buy insurance. But the rules won't solve all the problems faced by those who don't get insurance through their jobs.
As lawmakers weigh trimming legislation, some consumers might end up burdened by medical and insurance costs.
Maria Bishop, age 60, pays $500 a month for health insurance. Chris Denny, 27, pays $117. In most states, insurers can charge older customers far more than younger ones. As Congress wrestles with a health care overhaul, lawmakers are debating new limits that could narrow the difference.
When a claim is denied, an out-of-network fee is too costly, or an uninsured patient confronts an unclear or towering bill, an advocate may be able to help.
When Gary Diego's wife, Ellen, had bleeding in her brain, she ended up in an out-of-network emergency room. And he ended up with a huge bill. In a practice known as balance billing, insurers pay a portion of the out-of-network charges, and the rest is dumped on patients.
President Barack Obama spoke about health insurance, a pressed for a need to overhaul the health care system at town hall meeting in Grand Junction, Colorado on Saturday.
The White House released a transcript of President Barack Obama's town hall meeting in Belgrade, Montana. He begins with prepared remarks and then answers questions from the audience.
President Barack Obama continued his press for public support of health reform initiatives Tuesday at what The White House called a "Health Insurance Reform Town Hall" meeting in Portsmouth, New Hampshire.
While health reform legislation includes additional funds for community health centers, proposals to expand health coverage to the underserved and uninsured could overwhelm facilities that already provide reduced-cost care to 18 million people.
As the economy has worsened, community health centers - which provide free and reduced-cost care to millions of Americans - have felt the pinch . Facilities, such as the Walker-Jones Health Center in Washington D.C., will have even more patients if Congress passes a health overhaul that expands coverage.
A trade group says insurers only make 1 cent off every dollar spent on health care. But that figure measures insurer profits against all the money pumped into the U.S. system. Economists say profits are traditionally calculated by how much insurers spend versus how much money they take in.
For the tens of thousands of individual insurance agents nationwide, proposed changes to the health care system could radically alter how they do business.
In interviews, two agents talk about how they are bracing themselves for the post-reform environment. One thinks her fellow agents are too complacent, the other says "in every adversity, there is opportunity."
The little-known crime of medical identity theft can cause havoc - victims end up with big bills and wrong medical records. A new federal "Red Flags Rule" would require physician offices, among other businesses, to spot phony IDs. Doctors protest that the regulation could have "serious adverse consequences" for patients, even as the government tries to protect them.
Consumer and patients' groups criticize proposal that would let employers bestow bigger premium discounts on employees who embrace wellness programs.
As Senate Democrats scramble to finance an ambitious health care overhaul, they're exploring ways to get extract money from the insurance industry, including taxing very costly policies. They're also considering tacking a fee onto every new policy sold as a result of health reform or a flat tax on insurer profits.
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